Welcome to Heirloom. Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

• Full name

• Email address

• Phone number

• Project details or inquiry submissions

• Billing information when applicable

Non-Personal Information

• Device type

• Browser type

• IP address

• Pages visited

• Time spent on our website

• Cookies and usage data

2. How We Use Your Information

We use your information to:

• Respond to inquiries and project requests

• Communicate updates and provide client support

• Improve website performance and user experience

• Send updates or marketing communications (only if you opt in)

• Maintain website security and prevent misuse

3. Payments

Heirloom does not store full payment information. Any payments are securely processed through trusted third-party payment providers.

4. Cookies

We may use cookies and similar technologies to:

• Remember your preferences

• Improve website functionality

• Analyze website traffic and performance

• Personalize your browsing experience

You can disable cookies through your browser settings at any time.

5. Sharing Your Information

Heirloom does not sell or rent your personal information.

We may share information only with trusted third parties necessary to operate our business, including:

• Payment processors

• Hosting providers

• Analytics services

• Communication or email platforms

6. Data Security

We take reasonable measures to protect your information using secure systems and industry-standard safeguards. However, no method of online transmission or storage is completely secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Request corrections to your data

• Request deletion of your data

• Opt out of marketing communications

To make a request, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. Heirloom is not responsible for the privacy practices or content of external websites.

9. Children’s Privacy

Heirloom does not knowingly collect personal information from children under the age of 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.